Fraud Awareness
Help customers spot scams, report suspicious activity quickly, and use stronger habits to protect their money and information.
Awareness Center
Fraud prevention works best when customers know what to watch for, what steps to avoid, and how to report concerns immediately.
How customers can reduce risk
Most scams rely on urgency, confusion, or impersonation. Clear habits and quick reporting go a long way toward preventing loss.
- Common fraud patterns like phishing, impersonation, and fake payment requests.
- Steps customers should take if they suspect unauthorized activity.
- Prevention habits for passwords, devices, and secure communications.
Priority Topics
How we help
Clear service highlights built around what customers need most.
Phishing Awareness
Customers should be cautious with unexpected emails, messages, or calls requesting passwords, codes, or urgent payments.
Device and Login Safety
Strong passwords, updated devices, and careful handling of verification codes help reduce avoidable account risk.
Report Quickly
If something feels suspicious, customers should stop responding and contact support right away for guidance.
Common questions
Helpful context customers often want before taking the next step.
What should customers never share?
Passwords, one-time verification codes, PINs, and full login details should never be shared with anyone.
What if a message looks like it came from the bank?
Do not rely on the message alone. Contact the bank through a trusted channel to verify whether the request is genuine.
Why report suspicious activity even if no money was lost?
Early reporting helps identify broader fraud patterns and may help prevent future attempts against you or other customers.
Think you may have seen a scam?
Stop responding, avoid clicking additional links, and contact our support team through a trusted channel as soon as possible.