Secure Email
Secure email helps customers communicate about sensitive account matters without relying on ordinary unprotected email. It is the right choice when documents, personal details, or account-specific support questions need an added layer of protection.
Safer Messaging
Use secure email for account-specific support, document sharing, and situations where ordinary email would expose more information than necessary.
When secure email is the better choice
Sensitive financial communication deserves extra care. Customers should understand both when to use secure messaging and what information to avoid sending through standard email.
- Use secure channels for account-specific questions, document exchange, and requests involving personal financial details.
- Avoid sharing passwords, PINs, or one-time verification codes in any email, even a protected one.
- Follow any secure message instructions carefully so replies stay within the protected environment.
Customer Guidance
How we help
Clear service highlights built around what customers need most.
Protected Support Conversations
Secure email gives customers a safer way to discuss account matters that should not be handled through ordinary inboxes.
Document Sharing
When forms or supporting files are needed, protected messaging helps reduce unnecessary exposure of personal or financial details.
Safer Customer Habits
Knowing when to use secure communication is part of protecting your account and reducing risk from impersonation or interception.
Common questions
Helpful context customers often want before taking the next step.
When should customers use secure email?
Use it for account-specific questions, sensitive support matters, or document exchange involving personal or financial information.
What should never be sent by email?
Passwords, PINs, and one-time verification codes should never be shared by email under any circumstances.
Is ordinary email safe for general questions?
For broad, non-sensitive questions it may be fine, but secure email is better whenever the conversation becomes account-specific or document-based.
Need to discuss a sensitive account matter?
Start with a protected communication channel and avoid sending sensitive information through ordinary email whenever possible.